Job Opening - IT Support Technician

IT Support Technician

Location: Research Triangle Park, NC

Job Summary

The IT Support Technician will coordinate with our main IT vendor to support the Troxler servers. This position will be responsible for the support of company’s personal computers including installation, repair and maintenance, as well as software, ERP dashboard interfaces and ARC programs. This person will follow industry and facility procedures and practices to install and maintain personal computer software, hardware, and networking capabilities and assist as needed with basic electronics troubleshooting, repair, and process documentation across different departments.

Duties and Responsibilities

  • Install PCs, printers, software and networks; upgrade existing systems as needed.

  • Create and maintain hardware and software documentation.

  • Train users in proper utilization of programs and packages for given applications.

  • Maintain PCs according to planned routine maintenance schedule.

  • Develop and implement a routine back-up procedure for all PCs.

  • Perform regular back-ups to PCs and maintain back-up files.

  • Respond to repair/user problems, which may include software, hardware, or network repairs/troubleshooting.

  • Install and maintain ERP software and ARC programs as needed.

  • Install telephone and portable device accesses (VOIP).

  • Perform minor updates to Online Websites, Training Website and Ticketing System.

  • Maintains ticketing system in conjunction with Troxler’s IT vendor to coordinate and communicate status of tickets, with escalation where necessary.

  • Develop and implement appropriate policies and procedures regarding the purchase, use and care of all personal computers and related equipment.

Prerequisite Education, Skills, and Technical Knowledge

  • High school diploma required

  • Two-year technical degree in computer science, microelectronics or related field

  • 3-5 years PC maintenance, repair, programming, or software installation experience

  • Experience with computer and network access and security measures and implementation as well as backup procedures

  • Experience with hardware maintenance and warranty agreements

  • Experience with remote access accounts

  • Visual Basic, C#, .NET programming experience preferred

  • Experience with custom programs/webpages/API’s using appropriate programming languages a plus

  • Crystal Reports knowledge a plus

This job posting describes the position's most significant duties but does not preclude other work assignments.


How to Apply

Send us a PDF or Microsoft Word version of your resume via email and format the header as follows:

   To: troxlerjobs@troxlerlabs.com
   From: username@domain.com (e.g., jdoe@gmail.com)
   Subject: Resume: [insert job title or number]

If you were referred by a member of #TeamTroxler, please be sure to let us know in the body of your email message.

You can also fax this information to 919-485-2257. No phone calls, please!

 Back to the Employment Page

 

News & Events

To stay up to date on our always evolving product features and technology, check out our
News & Events.

Newsletter

Keep up on our always evolving product features and technology. Enter your e-mail and subscribe to our newsletter.

Newsletter

Keep up on our always evolving product features and technology. Enter your e-mail and subscribe to our newsletter.

Newsletter

Keep up on our always evolving product features and technology. Enter your e-mail and subscribe to our newsletter.

About Our Company

Since 1958, Troxler has been the worldwide leader in precision quality control and measurement equipment for the highway and construction industries. We are dedicated to providing full service, training, and maintenance support for all our products through our international sales and support offices in the US, Canada, Germany and through our 50 distributors around the world.

About Our Company

Pellentesque consequat viverra ipsum, sed placerat ligula aliquam eu nam sapien stibulum ridiculus pellentesque eros!

About Our Company

Pellentesque consequat viverra ipsum, sed placerat ligula aliquam eu nam sapien stibulum ridiculus pellentesque eros!

Get In Touch

Troxler Electronic Laboratories, Inc.
3008 E. Cornwallis Rd. • PO Box 12057
Research Triangle Park, NC 27709

Phone: 1.877.TROXLER (1.877.876.9537)
Outside the USA – +1.919.549.8661
Fax: +1.919.549.0761

 


Get in touch

  • Address: 1234 Street, United States

  • Phone: (123) 456-7890

  • Email: mail@example.com