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Field Calibration and Repair Technician - RTP, North Carolina

Job Summary

The Field Calibration and Repair Technician reports to the Service Manager or Branch Office Lead and is responsible for calibrating, troubleshooting, repairing and installing all Troxler and competitor equipment both in-house and at customer sites.  Field travel requirements are up to 75%.  Troubleshoot and repair to board level and limited component level repair when required.   Service, calibrate and repair electro-mechanical equipment and misc. types of laboratory equipment.  Interface with customers for both sales and service in person, in writing, and on the phone.

Duties and Responsibilities

  • Perform repairs and calibrations on various nuclear and non-nuclear precision measuring devices.

  • Communicates service capabilities to customers.

  • Calls on prospective and long-term customers to sell additional services and service contracts.

  • Meets turnaround and overall service goals.

  • Works with team leaders to ensure the key measures are being achieved.

  • Provide customer service support.

  • Perform shipping and receiving functions for equipment serviced.

  • Be willing to cross-train and learn other skills.

  • Provide training to customers on service and calibration as required.

  • Works closely with Production Department personnel and assists with production calibration as needs require.

  • Other duties as assigned

Prerequisite Skills, Education & Technical Knowledge

  • 2 year Technical Degree or equivalent work experience

  • Sales and Customer Service experience.

  • Must be able to lift 45 pounds.

  • Must have excellent organizational and interpersonal skills, and be self-motivated.

  • Must be willing to attend additional training as required and offered.

  • Must have working knowledge of Microsoft Windows-based applications.

To Apply: Please submit your resume by email to Doug Kobs at troxlerjobs@troxlerlabs.com. Resumes also may be mailed to: Troxler Electronic Laboratories, 3008 Cornwallis Rd. Research Triangle Park. NC, 27709, USA.

The above description covers the most significant duties performed but does not exclude other work assignments.

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How to Apply

If you would like to explore employment with Troxler Labs, please send us your resume and salary requirements via e-mail to troxlerjobs@troxlerlabs.com in the following format:

   To: troxlerjobs@troxlerlabs.com
   From: name@email.com
   Subject: Resume: [Job Title or Number]

 

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About Our Company

Since 1958, Troxler has been the worldwide leader in precision quality control and measurement equipment for the highway and construction industries. We are dedicated to providing full service, training, and maintenance support for all our products through our international sales and support offices in the US, Canada, Germany and through our 50 distributors around the world.

Get In Touch

Troxler Electronic Laboratories, Inc.
3008 E. Cornwallis Rd. • PO Box 12057
Research Triangle Park, NC 27709

Phone: 1.877.TROXLER (1.877.876.9537)
Outside the USA – +1.919.549.8661
Fax: +1.919.549.0761