open positions
Junior Embedded Software Engineer
Research Triangle Park, NC
Job Summary
The Jr. Embedded Software Engineer is an entry level position and is responsible for participating in the design, development and maintenance of real-time micro-controller systems for test and measurement equipment. The position works with cross functional teams to create, support and improve cost effective, fully functional systems. Engineering interests should include hardware and software design and development for micro-controller based real-time embedded systems. C language is a must and familiarity with the ARM 7, PLC architecture is a plus.
Duties and Responsibilities
- Integrate software for embedded systems with low latency and high throughput including their interaction with laboratory equipment.
- Work on cross functional teams to develop prototypes and new products, or to redesign legacy products.
- Evaluate and make recommendations on cost control, reliability and manufacturability of products.
- Document overall program and data architectures, software release and changes.
- Develop and design large portion of software independently and rapidly.
Prerequisite Skills and Education
- Bachelor of Science in Electrical Engineering, Computer Engineering, or equivalent work experience, with major focus in analog and digital real-time embedded systems development.
- Knowledge of both real-time computer operating systems and computer communication protocols.
- Strong programming and debugging skills in C or C++.
- National Instruments software, Embedded LabView, and Matlab knowledge is a plus.
- Knowledge of I/O communication protocol, RS232, USB, WiFi, UART.
- Experience with version control software such as Visual Source Safe, GIT, and Subversion.
- Experience with PC based software, Excel Macro and Visual Basic.
- Excellent testing and troubleshooting skills.
- Good communication skills.
The above description covers the most significant duties performed but does not exclude other work assignments.
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Junior mechanical Engineer
Research Triangle Park, NC
Job Summary
This is an entry-level position that will provide engineering design, maintenance, and technical support to the manufacturing and product development areas. Assess new and existing equipment to optimize efficiency, safety, quality, and cost effectiveness in the production and design of new and existing products. Perform original design work of mechanical products.
Duties and Responsibilities
- Prioritize and complete engineering projects to maximize production and cost-effectiveness.
- Assemble parts, sub-assemblies, and assemblies as necessary during product development.
- Perform troubleshooting and rework of parts, sub-assemblies and systems.
- Assist in the development of calibration and test approaches, product standards, and procedures and system-level integration.
- Design prototypes, new equipment, and machinery as conceived to support the in-house needs of manufacturing and Product Development departments.
- Design prototype components and packaging.
- Coordinate prototype production and testing.
- Create and modify Pro/E solid models and drawings for manufacturing.
- Provide and create engineering and process documentation as required which may include participation in elaboration of patents.
- Identify vendors to design and build machinery and equipment for new and existing products.
- Assist in building, installing, debugging, and testing new equipment to ensure production capabilities.
- Support customer service, manufacturing, and service departments in implementation of pre-production and production assemblies and systems.
Prerequisite Skills and Education
- Bachelor’s Degree in Mechanical Engineering or equivalent experience.
- Pro/E Wildfire 3.0 required, Intralink desired.
- Some machine shop experience a plus.
- Manufacturing co-op experience a plus.
The above description covers the most significant duties performed but does not exclude other work assignments.
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Field Service & Repair Calibration Technician
Sacramento, CA. area
Job Summary
The Service and Repair Calibration Technician reports to the Service Manager or Branch Office Lead and is responsible for troubleshooting repairing and installing all Troxler and competitor equipment both in-house and at customer sites. Field travel requirements are up to 90%. Troubleshoot and repair to board level and limited component level repair when required. Service, calibrate and repair electro-mechanical equipment. Interface with customers in person, in writing, and on the phone.
Duties and Responsibilities
- Perform repairs and calibrations on various nuclear and non-nuclear precision measuring devices.
- Meets turnaround and overall service goals.
- Works with team leaders to ensure the key measures are being achieved.
- Provide customer service support.
- Perform shipping and receiving functions for equipment serviced.
- Be willing to cross-train and learn other skills.
- Provide training to customers on service and calibration as required.
- Works closely with Production Department personnel and assists with production calibration as needs require.
- Other duties as assigned
Prerequisite Skills and Education
- High school diploma.
- Must be able to lift 45 pounds.
- Must have excellent organizational and interpersonal skills, and be self-motivated.
- Must be willing to attend additional training as required and offered.
- Must have working knowledge of Microsoft Windows-based applications.
The above description covers the most significant duties performed but does not exclude other work assignments.
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Junior Electrical Engineer
Research Triangle Park, NC
Job Summary
The Junior Electrical Engineer will be responsible for designing, maintaining, testing, calibrating and repairing electronic systems and components. The qualified candidate will be part of the team responsible for the development of new products, the ongoing support of existing products, and providing skilled mechanical and electronic support to all areas of Manufacturing.
Duties and Responsibilities
- Troubleshoots and repairs electronic equipment including, but not limited to, printed circuit boards, power supplies, all Troxler products and test equipment to meet uptime, yield, cost and productivity.
- Reviews standards, specifications, task statements, engineering drawings and other documentation, using standard procedures, to determine engineering requirements.
- Reviews and approves routine technical documentation, including engineering plans, test procedures, installation design plans and related technical reports in accordance with established standards to ensure compliance with system and subsystem performance requirements.
- Prepares reports and documentation delineating task, analysis and design, test results and recommendations for further effort.
- Establishes simple test plans and guides technicians in the collection of test data in a form suitable for analysis.
- Analyzes data; compares data against specified and computed values, and suggests changes and improvements where needed.
- Investigates casualties or failures of simple electronic equipment or systems. Documents findings and recommends solutions to problems and/or procedures to prevent reoccurrence.
- Guides and assists electronic technicians in fabrication and installation of simple electronic equipment and routine systems. May direct field operation and maintenance activities of electronic installations.
- Assists engineering personnel in the design of portions of electrical and electronics system or performs design on smaller systems to meet deadlines, cost and performance. Provides input to design to teams to improve function, manufacturability and reduce cost.
- Assists in Engineering Change Order (ECO) and Manufacturer Change Order (AMCO) processes, and Bills of Materials (BOM) creation and maintenance. Interfaces with all related departments.
- Seeks and documents ideas for improvement that could help in cost saving, making jobs safer and increase productivity.
- Continues to be informed and knowledgeable of the most recent advancements in software and hardware related to the engineering field.
- Performs other duties as required.
Prerequisite Skills and Education
The above description covers the most significant duties performed but does not exclude other work assignments.
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Manufacturing Manager
Research Triangle Park, NC
Job Summary
The Manufacturing Manager reports to the Director of Operations and is responsible for developing and implementing optimal, cost effective, manufacturing processes and methods in accordance with product specifications, quality standards, business profitability, and customer requirements. Recommend and implement improvements to production processes, methods, controls, and policies in a low volume, high mix product environment. Implement flexible and lean manufacturing systems including cells and stations ensuring manufacturing processes are standardized and adhered to. Utilize a flat management structure and manage all manufacturing employees in a productive environment fully accountable for customer service, costs, lean methods, quality, safety, quantity of work produced and personnel assignments. Provide liaison/support to all company functional groups and management. Utilize team building skills within manufacturing and other functional areas of the business to improve profitability, quality and customer service.
Duties and Responsibilities
- Provide leadership and direction in formulating and recommending manufacturing policies and programs that guide the company in maintaining and improving its competitive position and the profitability of the operation. Coordinate the manufacturing of products including establishing goals, training team members and evaluating results.
- Manage activities of all employees in the Manufacturing areas. Assembly, Machine Shop, Manufacturing and Facilities Engineering including hiring, firing, promotion, training and evaluation. Take corrective action as necessary on a timely basis and in accordance with company policy. Ensure compliance with current federal, state and local regulations. Consult with Human Resources as appropriate.
- Participate as leader and member of cross-functional teams.
- Research, design, select, develop, and implement manufacturing processes including production flow, assembly methods and production equipment. Include financial analysis and justification of capital or process improvements.
- Identify, recommend, and implement changes to improve productivity and reduce cost and scrap, monitor scrap and rework data. Direct the establishment, implementation and maintenance of production standards.
- Lead Manufacturing through a “TQM” initiative. Including cellular manufacturing, Six-Sigma environment, cross-training of employees, 5 S’s, visual management, quick setup, cycle time reduction, and mistake-proofing.
- Lead the implementation of Kaizen and Lean Manufacturing initiatives.
- Design, develop, test and/or source, and cost-justify tools and tooling, and training.
- Perform product/process analysis for cost reduction, quality improvement, and improved efficiency in a low volume, high mix product environment.
- Develop metrics and monitor manufacturing operations performance to those metrics.
- Ensure that environmental, health and safety concerns meet or exceed acceptable criteria in accordance with corporate policies and guidelines as well as federal and state regulations.
- Work effectively and relate well with others. Exhibit professional manner in dealing with others, working to maintain constructive working relationships.
- Keep current on information and technology affecting functional areas to increase innovation and ensure compliance.
Prerequisite Skills and Education
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- Degree in Manufacturing Engineering or Engineering Degree
- CNC Programming and Machine shop experience
- Analyze and report the effectiveness and feasibility of new systems or equipment. Verify and evaluate test results to ensure compliance with required specifications.
- Produce design and fabrication drawings with proper engineering techniques and required specifications.
- Develop, release and maintain documentation in accordance with company requirements. Review, write and edit reports such as evaluation plans, test results, technical manuals, etc. to provide recommendations, conclusions, and other data.
- Minimum of five years experience in low volume, high mix product environment. Demonstration of significant leadership role and thorough knowledge of engineering and plant operation methods.
- Be able to plan production operations, establish priorities and sequences for manufacturing products using a knowledge of production processes and methods, machine and equipment capabilities and labor.
- Ability to establish, monitor and analyze department metrics.
- Technical skills in manufacturing processes and methods including flow, layout, assembly and production equipment.
- Demonstrated ability to use lean and six sigma methods to lead productivity improvements, cost reductions, and process improvements.
- Strong leadership skills, attention to detail, extensive machine shop and quality systems knowledge.
- Excellent decision and problem solving skills.
- Good verbal and written skills.
- Strong team and communication skills. Ability to work with all levels of employees.
- Working knowledge and practical application of Kaizen and visual manufacturing techniques.
- Familiarity with Microsoft Office including Word, Excel, Outlook and PowerPoint.
- Familiarity with Intuitive ERP.
The above description covers the most significant duties performed but does not exclude other work assignments.
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Customer Advocate/Inside Sales Rep
Research Triangle Park, NC
Job Summary
The Customer Advocate/Inside Sales Representative reports to the Sales Manager with a dotted line to the Business Services Manager and the Manager of Customer Services. The Customer Advocate/Inside Sales Representative will be the first point of contact for domestic customers for the Troxler organization. This person will receive, investigate, respond to, and follow up on all customer inquiries regarding orders/shipments, products, training, service, documentation and complaints. The Customer Advocate/Inside Sales Representative will actively process customers’ orders/quotes, training registrations, activity logs and other relevant information. The Customer Advocate/Inside Sales Representative will be responsible for engaging in Inside Sales responsibilities. The Customer Advocate/Inside Sales Representative will spend approximately 70% on Customer Service duties and 30% on Inside Sales duties.
Duties and Responsibilities
- Initiates proactive outbound telemarketing calls daily to obtain new business via past and new customers, using a furnished list of telephone numbers and an established script to qualify leads and to provide product information.
- Meets yearly sales growth goals agreed upon annually with the Sales Manager.
- Handles customer inquiries (phone, FAX and email) originating from both domestic and international customers and ensures calls are processed in strict adherence to established policy. Secures data such as names, addresses, and phone numbers for future sales/service reference.
- Coordinates with other departments and customers for the processing of orders, including order entry, shipment (costs methods, time, documentation, forms, etc) and customer feedback of orders, and follow up/feedback in response to queries and solicitation of further sales.
- Develops and maintains service knowledge on all products, providing product support to customers when necessary.
- Processes and handles inquiries related to service and repair administration (leak test issues, radiation forms, RMAs, repair status, etc.).
- Processes and handles inquiries related to Training (costs, classes, schedule, directions, etc.).
- Implements and follows a comprehensive process for measuring activity levels and performance metrics.
- Assists outside sales team in tasks to increase sales to include development and delivery of customer quotations (including pricing, lead-times and quote follow-up), current promotions, new products, product upgrades, communication of client expectations and follow-up on leads.
- Provide back-up support to Technical Support staff as needed for customer interface, basic problem resolution and call escalation.
- Coordinate with Accounting staff the credit interface between Troxler and customers.
- Other duties as assigned.
Prerequisite Skills and Education
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- High school diploma (or related experience) and 3-12 months of direct customer relationship experience in a technical equipment field.
- Excellent oral and written communication skills.
- Ability to establish, build and maintain customer relationships.
- Organizational skills a must
- Data entry and computer skills including Microsoft Office application suite.
- Experience with shipping procedures and documentation including FedEx/UPS website knowledge.
The above description covers the most significant duties performed but does not exclude other work assignments.
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How to Apply
If you would like to explore employment with Troxler, please send us your resume in PDF or Word format along with salary requirements via e-mail to troxlerjobs@troxlerlabs.com in the following format:
To: troxlerjobs@troxlerlabs.com
From: name@email.com
Subject: Resume: [Job Title or Number]
No phone calls, please!
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